Terms of Service

1. Introduction

Welcome to MonoLuminAI Ltd ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our websites, applications, and services, including LyraUniverse, AIStudio, and our Coaching platforms (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

MonoLuminAI Ltd is a company registered in England and Wales, Company Number 16889407, with registered office at 20 Wenlock Road, London, N1 7GU.

2. Eligibility

You must be at least 16 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Account Registration

Some Services require you to create an account. When you do:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Services Description

MonoLuminAI Ltd operates multiple brands and services:

• LyraUniverse: Entertainment platform featuring original characters, comics, lore, and AI companions.
• AIStudio: AI-powered creative tools and automation services for content creators.
• Coaching: AI-assisted coaching services based on ICF methodology, developed by Dr. Melinda Stas (PhD, ACC).

Each service may have additional specific terms that apply to your use of that service.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services or servers
• Engage in automated data collection without permission
• Impersonate any person or entity
• Use our Services for any fraudulent or deceptive purpose

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, characters, artwork, software, and the overall design, are owned by MonoLuminAI Ltd or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our Services without our prior written consent.

7. User Content

Some Services allow you to submit, post, or share content ("User Content"). You retain ownership of your User Content, but by submitting it, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your User Content in connection with our Services.

You are solely responsible for your User Content and represent that you have all necessary rights to grant us this license.

8. Purchases and Payments

Certain Services or products may require payment. By making a purchase:

• You agree to pay all applicable fees and taxes
• You authorize us to charge your chosen payment method
• All prices are in GBP unless otherwise stated
• We reserve the right to change prices at any time

Our services are primarily offered on a business-to-business (B2B) basis. Specific payment terms, invoicing schedules, and service level agreements will be outlined in individual client contracts.

9. Refunds and Cancellations

Digital Products and Services: Due to the nature of digital products and services, refunds are generally not available once access has been granted or services have been performed. Cancellation terms for ongoing services will be specified in individual service agreements.

B2B Clients: Refund and cancellation policies for business clients are governed by the terms of individual contracts and service agreements.

10. AI Services Disclaimer

Our AI-powered services, including coaching and creative tools, are provided for informational and creative purposes. While we strive for accuracy and quality:

• AI-generated content should not replace professional advice (medical, legal, financial)
• Coaching AI is designed to support, not replace, human coaches
• Creative AI tools produce content that may require human review and editing
• We do not guarantee specific outcomes from using our AI services

11. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our Services will be uninterrupted, error-free, or secure, or that defects will be corrected.

12. Limitation of Liability

To the maximum extent permitted by UK law, MonoLuminAI Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of our Services.

Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless MonoLuminAI Ltd and our officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our Services or violation of these Terms.

14. Termination

We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination:

• Your right to use the Services immediately ceases
• We may delete your account and associated data (subject to our data retention policy)
• Provisions that should survive termination will remain in effect

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the European Union, you may also have rights under the laws of your country of residence, and nothing in these Terms affects those rights.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our Services after changes become effective constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific Services, constitute the entire agreement between you and MonoLuminAI Ltd regarding your use of our Services.

19. Contact Us

If you have questions about these Terms, please contact us:

Email: [email protected]