Privacy Policy

1. Introduction

MonoLuminAI Ltd ("we", "our", or "us"), Company Number 16889407, registered at 20 Wenlock Road, London, N1 7GU, is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our services, including LyraUniverse, AIStudio, and our Coaching platforms.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address when you create an account or make a purchase.
• Payment Information: Credit card details and billing information processed securely through our payment providers.
• Usage Data: Information about how you interact with our services, including pages visited, features used, and time spent.
• Device Information: Browser type, IP address, device type, and operating system.
• Cookies: Small data files stored on your device to improve your experience.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfill our contractual obligations to you.
• Consent: Where you have given clear consent for us to process your data for specific purposes.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided they don't override your rights.
• Legal Obligation: Processing necessary to comply with legal requirements.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who perform services on our behalf (payment processing, hosting, analytics).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights (GDPR)

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Receive your data in a portable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:

• Account data: Retained while your account is active
• Transaction records: 7 years for legal compliance
• Marketing preferences: Until you unsubscribe

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

10. Cookies

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. Essential cookies are required for the website to function; analytics and marketing cookies are optional.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.